Why Did the Practice Cancel My Booking?
When a practice cancels your booking, they are prompted to provide a reason. Our support team can see that reason in real time and share it with you.
Cancellations are rarely personal. They almost always reflect a change in the practice’s operational situation rather than anything to do with you.
Common Reasons for Cancellation
Reason | What it usually means |
Patient cancellations | Fewer patients booked than expected, so less staffing is needed for the session. |
Staff availability changes | A permanent team member became available at short notice, removing the need for cover. |
Practice closure | An emergency, repair, or unexpected event has forced the practice to close. |
Scheduling error | A double-booking or admin mistake that the practice is correcting. |
Clinical changes | Altered treatment schedules or equipment issues have changed staffing requirements. |
How to Find Out the Specific Reason
If you want to know the exact reason the practice gave, contact the Airlocum support team:
Contact us via live chat at airlocum.co.uk
Tell us the date of the cancelled booking.
We’ll check our system and share the reason provided by the practice.
Response time is under 2 minutes.
💰 Was it a late cancellation? If the practice cancelled with less than 18 hours’ notice, you are entitled to 100% of the agreed booking fee — paid automatically to your Stripe account. See What Happens if a Practice Cancels My Booking? for full details. |
Related Articles
• What Happens if a Practice Cancels My Booking?
• Late Cancellation Fees (Locums)
• How to Contact Airlocum
Last updated: March 2026 | Category: For Locums — Bookings & Payments