Quick Cancellation Steps ⚡
Need to cancel a shift? No problem - here's how:
Go to your Bookings page
Click the 3 dots (•••) button on the far right of your booking
Select your reason from the dropdown menu
Add a message (optional but helpful for the practice)
Confirm cancellation
That's it! The practice will be notified immediately, and our system will automatically start finding them a replacement.
Cancellation Timeline & Fees 📅
We keep our fees as low as possible while ensuring practices can rely on our platform:
For Nurses & Receptionists 👩⚕️
When You Cancel | Fee | Why This Fee Exists |
5+ days before | FREE ✅ | Plenty of time to find replacement |
1-5 days before | £12 | Covers rebooking costs |
Under 24 hours | £24 | Emergency replacement needed |
For Hygienists, Therapists & Dentists 🦷
When You Cancel | Fee | Why This Fee Exists |
5+ days before | FREE ✅ | Plenty of time to find replacement |
1-5 days before | £20 | Covers rebooking costs |
Under 24 hours | £45 | Emergency replacement needed |
Why These Fees Exist 🤝
The Reality: When you cancel last-minute, it creates a chain reaction:
Patients have appointments booked 📅
Practice teams planned their day around you 👥
Our system sends dozens of notifications to find emergency cover 📱
Practice managers experience genuine stress 😰
The Solution: Small fees that cover our costs while keeping the platform reliable for everyone.
How This Helps YOU 💰
Higher platform reliability = More opportunities for all locums:
✅ More practices join (they trust us to deliver)
✅ More shifts available (satisfied practices book more)
✅ Higher pay rates (reliable service commands premium pricing)
✅ Better reputation (practices prefer dependable locums)
Emergency Situations 🚨
Life happens! If you're facing a genuine emergency:
Cancel through the app first (gets the fastest help to the practice)
Then contact our support team
We review emergency situations individually and partial refunds may be considered for genuine emergencies (medical, family crisis, etc.).
Pro Tips for Avoiding Fees 💡
Plan Ahead:
Check your calendar before accepting shifts
Consider travel time and potential delays
Account for personal commitments
Communicate Early:
Cancel as soon as you know you can't make it
Add a helpful message explaining the situation
The earlier you cancel, the lower (or zero) the fee
Build Your Reliability Score:
Each successful shift strengthens your reputation
High reliability = priority booking notifications
Consistent performance = favourite lists & repeat bookings
Remember 🌟
These policies protect the entire Airlocum community. When practices trust our platform, they book more shifts, pay competitive rates, and recommend us to other practices.
Your reliability helps everyone succeed!
Questions about cancellation policies? Our support team responds in under 1 minute and is always happy to help clarify anything.
