When a practice cancels your booking, it’s natural to wonder why. At Airlocum, we aim to provide transparency and clarity whenever possible.
How to Find Out the Reason
When a practice cancels, they’re prompted to give a reason. Our support team can see this information in real time and share it with you.
To get the details:
Contact us via live chat
Tell us the date of the cancelled booking
We’ll check our system and let you know the reason provided by the practice
Common Reasons for Cancellation
Patient cancellations – Fewer patients booked, so less staff needed
Staff availability changes – Permanent staff became available
Practice closure – Emergencies, repairs, or unexpected events
Scheduling errors – Double-bookings or admin mistakes
Clinical changes – Altered treatment schedules or equipment issues
What It Means for You
Cancellations are rarely personal. They usually happen due to changes in the practice’s operational needs.
Important: If a practice cancels with less than 18 hours’ notice, you’ll receive 100% of the booking fee as compensation.
Moving Forward
Build relationships with practices that book you regularly
Maintain high ratings to remain competitive for new opportunities
Keep your calendar updated to avoid missing short-notice offers
💬 Need to know why your booking was cancelled? Contact our support team — we respond in under 2 minutes and can provide the exact reason.
