If you're chasing a payment that seems overdue, follow these quick steps to track it down.
Step 1: Check Your Stripe Account First
Most "missing” payments are actually sitting in your Stripe account waiting to transfer to your bank.
Quick Check:
Go to Get Paid section in your Airlocum profile
Click "Open Stripe Dashboard"
Check your Stripe balance
Or download the Stripe Dashboard app for easier access.
Step 2: Understanding the Full Payment Journey
Your payment follows this path:
Practice approves timesheet → Payment processed
Payment reaches Stripe account (3-18 days depending on practice payment method)
Stripe transfers to your bank (automatic, can take up to 4 additional days)
Many locums only check their bank account and miss Step 2!
Step 3: While We Investigate
When you contact us about a missing payment, please send a screenshot of your Stripe dashboard balance while we check our system.
This helps us quickly determine if the payment is:
✅ Already in your Stripe account (waiting for bank transfer)
🔍 Still processing through our system
⚠️ Genuinely delayed and needs our immediate attention
