You can see exactly where your payment is in the process for any completed shift - from the moment the practice pays to when the money lands in your bank.
Step 1: Open the Payment Status tracker
Go to the Bookings section.
Find your completed shift
Click the ⋯ icon on the right
Click 💳 Payment Status.
Step 2: Check your payment details
The tracker shows:
Practice payment status – whether the practice has paid.
Processing progress – where it is in the payout process.
Expected payment date – when the funds should arrive.
Days to payment – shown with a green hourglass icon.
Direct link to Stripe – for real-time payout updates.
Step 3: Understanding payment timelines
Payment timing depends on how the practice pays:
Card-paying practices – usually 3 days after timesheet approval.
Invoice-paying practices – usually 18 days after timesheet approval.
Note: These timelines refer to when funds arrive in Stripe, not your bank. Transfers from Stripe to your bank account may take extra time.
Step 4: View in Stripe (optional)
In the tracker, click Open Stripe Dashboard.
Or download the Stripe Dashboard app (iOS / Android) for push notifications when payouts arrive.
When to contact support
Ask to speak to a person if:
Your payment is genuinely 1+ days overdue based on the tracker’s expected date.
You’ve checked Stripe and the payment isn’t there.
You need help understanding your payment status.
Our team can check the exact status and resolve issues quickly.
💡 Pro Tip: Always check the Bookings section first - it has the most accurate payment date for each shift.
