A late cancellation occurs when a locum cancels a confirmed shift less than 5 days before the scheduled start time.
This policy is part of Airlocum’s Reliability Boost Program, which aims to improve attendance across the platform and protect dental practices from last-minute staffing gaps.
Late Cancellation Fees
For Nurses & Receptionists:
£12 – Cancelling 24 hours to 5 days before shift start.
£24 – Cancelling within 24 hours of shift start.
No-Show: £50 + account suspension.
For Hygienists, Therapists, Orthodontic Therapists & Dentists:
£20 – Cancelling 24 hours to 5 days before shift start.
£45 – Cancelling within 24 hours of shift start.
No-Show: £60 + account suspension.
How Fees Are Charged
Fees are automatically deducted from your Stripe account linked to Airlocum.
Exceptions
Airlocum understands that emergencies happen.
If you have exceptional circumstances, contact Airlocum after paying the fee to request a review.
Partial refunds may be approved on a case-by-case basis.
Disputes
If you believe a fee was charged in error, contact the Airlocum Support Team within 48 hours to request an investigation.
Key Takeaway:
Cancel as early as possible to avoid fees and maintain your booking priority with practices. The earlier you cancel, the more likely it is that the practice can find a replacement without disruption.
