Reactivating Your Airlocum Account: Paused vs Deleted
✅ Quick answer Paused account: Contact support via live chat. We can restore your account in minutes — your profile, ratings, and history are all preserved. Deleted account: All data was permanently removed. You’ll need to register again from scratch — new profile, new documents, new bank connection. Not sure which you are? Contact support with your full name and we’ll check. |
What’s the Difference Between Paused and Deleted?
✅ Paused | ❌ Deleted | |
Profile & data | Preserved | Permanently removed |
Ratings & reviews | Preserved | Gone — start from 4 stars |
Reliability score | Preserved | Reset to 90% |
Favourites status | Preserved — practices still have you on their lists | Lost — practices would need to re-add you |
Documents | Still on file | Removed — must re-upload |
Bank / Stripe | Still connected | Disconnected — must reconnect |
To reactivate | Contact support — restored in minutes | Full new registration required |
How Do I Reactivate a Paused Account?
Step by step: 1. Open live chat on Airlocum and ask to speak to a person. 2. Provide your full name. 3. We’ll confirm your account is paused and restore it. 4. You’re back — your profile, ratings, Favourites status, and documents are all exactly as you left them. |
You can start receiving booking requests immediately after reactivation. There’s no waiting period and no re-verification required.
What If My Account Was Deleted?
If your account was permanently deleted, all data has been removed and cannot be recovered. To return to Airlocum, you’ll need to:
Register a new account at airlocum.co.uk
Set up your profile from scratch
Re-upload all compliance documents (GDC, indemnity, DBS, etc.)
Reconnect your bank account via Stripe
Start with the default 4-star rating and 90% reliability score
💡 This is why pausing is almost always better than deleting. If there’s any chance you’ll return, pause your account and keep everything intact. |
How Do I Check Whether My Account Is Paused or Deleted?
Contact support via live chat and provide your full name. We’ll confirm whether your account is paused or deleted and guide you through the appropriate next steps.
Frequently Asked Questions
How long can my account stay paused?
Indefinitely. There’s no time limit on paused accounts. Your data is preserved whether you come back in a month or a year.
Will practices know I paused my account?
You won’t appear in search results while paused, so practices won’t see your profile. But your Favourites status is preserved — when you reactivate, you’ll still be on the same Favourites lists as before.
I deleted my account but wish I’d paused instead — can you restore it?
Unfortunately no. Deletion is permanent and all data is removed. You’ll need to register a new account. This is why we always recommend pausing unless you’re certain.
Do I need to update anything after reactivating a paused account?
Check that your availability calendar, hourly rate, and travel distance are still accurate. Everything else — profile, documents, bank details — will be exactly as you left them.
Will I still get paid for shifts completed before I paused?
Yes. Any outstanding payments continue to process normally through Stripe regardless of your account status.
Support is available via live chat — ask to speak to a person at any time.
