Having a Problem During a Shift? What to Do and Who to Contact
🚨 If you’re having a problem right now: 1. Do not leave the practice before speaking to the practice manager or owner. 2. Contact Airlocum immediately via live chat at airlocum.co.uk — ask to speak to a person. The team responds in under 2 minutes. 3. We’ll help mediate and find the best solution for you and the practice. |
Whether it’s a workplace issue, an equipment problem, a disagreement with a colleague, or anything else that’s making your shift difficult — Airlocum is here to help. The most important thing is to follow the right steps so the situation can be resolved quickly and professionally, without affecting your record or your payment.
What Should I Do If Something Goes Wrong During a Shift?
Stay at the practice. Do not leave before speaking to the practice manager or owner and before updating Airlocum. Leaving without communication may be treated as a no-show, which affects your reliability score and may incur a fee.
Speak to the practice manager or owner. Raise the issue calmly and directly. Many problems can be resolved on the spot with a brief conversation.
Contact Airlocum via live chat. Go to airlocum.co.uk and ask to speak to a person. Explain what’s happening — we can help mediate between you and the practice, advise on next steps, or arrange for you to leave the shift properly if needed.
Document what happened. Make a note of the key details — what happened, when, and who was involved. This helps if the issue needs to be followed up after the shift.
⚠️ Why you should not leave without speaking to Airlocum first If you leave a shift without cancelling through the proper channels — even if you feel the situation justified it — it may be recorded as a no-show. This can result in a cancellation fee and a reduction in your reliability score. Contacting Airlocum first protects you. We can authorise an early departure, ensure you’re paid for hours worked, and handle the situation with the practice on your behalf. |
What Kinds of Issues Can Airlocum Help With?
Workplace environment — unsafe conditions, inadequate equipment, or health and safety concerns.
Colleague or team issues — unprofessional behaviour, hostility, or being asked to work outside your scope of practice.
Shift disputes — disagreements about hours, break times, or the work expected.
Being asked to leave early — if the practice wants to end your shift before the agreed time.
Payment concerns — anything related to your expected pay for the shift.
Anything else — if you’re unsure whether something warrants raising, contact us anyway. We’d rather hear about it and help than have you deal with it alone.
Frequently Asked Questions
Will I still get paid if I have to leave a shift early?
If Airlocum authorises your early departure, you’ll be paid for the hours you worked. This is why it’s essential to contact us before leaving — we can ensure your payment is protected.
Will reporting an issue affect my ratings?
Reporting a genuine issue will not negatively affect your ratings. We take reports seriously and investigate fairly. If a practice leaves an unfair review related to a reported incident, our team will review the context.
What if I feel unsafe?
Your safety comes first. If you feel genuinely unsafe, remove yourself from the immediate situation and contact Airlocum straight away. We will support you and handle the practice communication.
Can I refuse to go back to a practice after a bad experience?
Absolutely. You’re never obligated to accept a shift at any practice. You can also ask Airlocum to block a specific practice so you won’t receive their requests in future.
What if the issue happens after hours — is support still available?
Yes. Airlocum support is available via live chat. If your issue happens outside of normal hours, contact us as soon as you can and we’ll follow up.
Support is available via live chat — ask to speak to a person at any time.
