Airlocum No-Show Policy
⚠️ What counts as a no-show A no-show occurs when a locum fails to attend a confirmed shift without giving any prior notification to the practice or to Airlocum. If you cannot make a shift, cancel via the platform or contact support immediately — even at short notice. A late cancellation is always preferable to a no-show. See Late Cancellation Fees for Locums for the cancellation fee structure. |
No-shows cause serious disruption to dental practices — patients are already booked in, clinical sessions cannot run, and the practice has no warning to find alternative cover. For this reason, no-shows are treated as the most serious reliability failure on the platform and carry consequences beyond the standard cancellation fee structure.
Immediate Consequences of a No-Show
Role | No-show fee (charged automatically to Stripe) |
Dental nurses & receptionists | £50 |
Hygienists, therapists, orthodontic therapists & dentists | £60 |
In addition to the fee, a no-show results in:
• Temporary account suspension while the incident is reviewed.
• One strike added to your record. Two strikes within any 6-month period may result in permanent account deactivation.
• A mandatory video call with an Airlocum representative before new bookings can be taken (first no-show).
The Reinstatement Process
# | Situation | What happens |
1 | First no-show | Account suspended while the incident is reviewed. A mandatory video call with an Airlocum representative is required before new bookings can be accepted. The call covers what happened and how to avoid a recurrence. |
2 | Second no-show | Full account review conducted to determine whether permanent deactivation is necessary. The outcome depends on the circumstances of both incidents and your overall reliability record. |
3 | Rebuilding your record | Maintain a perfect attendance record for 6 consecutive months after a no-show and all previous strikes are cleared from your account. Your reliability score recovers over time as you complete shifts consistently. See How Airlocum Matches Locums with Practices for how your score affects booking opportunities. |
Appealing a No-Show Decision
If you believe a no-show has been recorded in error, or if there were genuine extenuating circumstances, you can appeal within 48 hours of the incident.
How to appeal Contact the Airlocum support team within 48 hours via live chat, email, or phone. Provide written documentation of the extenuating circumstances — for example, a medical emergency or serious personal incident. Each appeal is reviewed individually. Where circumstances clearly warrant it, a partial refund of the fee may be considered. Email: [email protected] | Phone: 07716 580305 |
If You Cannot Make a Shift
If an emergency arises before a shift, act immediately rather than waiting:
# | Step | What to do |
1 | Cancel via the platform | Cancel the booking as soon as you know you cannot attend. Even a late cancellation triggers lower fees than a no-show and avoids the suspension and strike consequences. |
2 | Contact support immediately | If the shift is imminent and you cannot cancel via the platform in time, contact the support team immediately: Live chat: airlocum.co.uk | Email: [email protected] | Phone: 07716 580305 |
3 | Give as much notice as possible | The earlier the practice is notified, the more time Airlocum has to find alternative cover. This is taken into account in any subsequent review. |
✅ One no-show does not define your record A single no-show is serious, but your account can be fully reinstated. Maintain perfect attendance for 6 consecutive months and all strikes are cleared. Every shift completed reliably rebuilds your reliability score and your standing with practices. |
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