How to Change Your Bank Account Details (Stripe)
By Eugene Bojé, Founder of Airlocum
✅ Quick answer You can’t change your bank details directly — for security, this is done through Airlocum Support. Open live chat, say “change my bank details,” and have your phone nearby for a verification code. The whole process takes under 5 minutes. |
If you’ve changed banks or need to update where your Airlocum payments are sent, our support team handles this through Stripe’s secure verification process. This protects your account from unauthorised changes.
How Do I Change My Bank Details?
Step by step: 1. Open live chat on Airlocum and say “change my bank details.” 2. Our support agent accesses your Stripe account. 3. Stripe sends a 6-digit verification code to your registered phone number. 4. Give the code to our support agent. 5. We update your bank details — done. |
What Do I Need to Have Ready?
Your new bank account number and sort code.
Your phone - Stripe will send a verification code to the number on your account.
🔒 Why can’t I change this myself? Bank details are handled through Stripe’s secure system, which requires verification via your registered phone number. This prevents anyone from redirecting your payments without your knowledge. The support-assisted process ensures your account stays protected. |
Frequently Asked Questions
How long does it take to change my bank details?
Under 5 minutes once you’re connected with a support agent.
Will I miss any payments during the change?
No. The change takes effect immediately. Any pending payouts will go to your new bank account.
What if I no longer have access to the phone number on my Stripe account?
Let our support team know. We’ll work with Stripe to verify your identity through an alternative method — this may take slightly longer.
Can I have payments go to two different bank accounts?
No. Stripe sends all payouts to a single bank account. You can change which account at any time by following the steps above.
Support is available via live chat — ask to speak to a person at any time.
