Common cause: Changing your phone number — Stripe sends login codes to your old phone.


Step 1 – Start Stripe’s Recovery Process

Go to: stripe.com/recover


Step 2 – Verify Your Identity

Stripe will ask you to either:

  • Upload a photo of your ID document

  • OR answer questions about your account

💡 Tip: Provide as much detail as possible to speed approval.


Step 3 – Stripe Reviews Your Request

Once verified, Stripe will:

  • Send you a secure link

  • Let you disable two-factor authentication

  • Restore your account access 🚀


Note: This process is handled entirely by Stripe for security reasons — Airlocum cannot bypass it