Locked Out of Stripe? Here’s How to Regain Access
✅ Quick answerGo to stripe.com/recover and follow the identity verification steps. Stripe will restore your access once verified. Airlocum cannot bypass this process — it’s handled entirely by Stripe ...
Do You Offer a Pension to Locums?
✅ Quick answerNo. Airlocum does not offer a pension scheme. Locums on Airlocum are self-employed contractors, not employees, so pension arrangements are your own responsibility.For free, impartial gui...
What Happens If a Practice Doesn’t Pay for My Shift?
✅ Quick answerAirlocum guarantees your payment. No locum has ever gone unpaid through Airlocum.If a practice fails to pay, we pay you from our own funds within 5 days.You never have to chase a practic...
Where Is My Payment? How to Track Your Payment
💰 Quick check if your payment seems late:1. Go to Bookings → find your shift → tap ⋯ → tap Payment Status.2. Check the expected payment date — if it hasn’t passed, your payment is still on track.3. If...
How to Change Your Bank Account Details (Stripe)
By Eugene Bojé, Founder of Airlocum✅ Quick answerYou can’t change your bank details directly — for security, this is done through Airlocum Support.Open live chat, say “change my bank details,” and hav...
What if a Practice Cancels Late? Late Cancellation Payment Explained
✅ Short answerIf a practice cancels your booking less than 18 hours before the shift start time - a late cancellation - you receive 100% of the agreed booking fee. Exactly as if you had worked the shi...
Why Your Payment Is “Stuck” in Stripe (and How to Fix It)
If your payment is showing in Stripe but hasn’t reached your account, and your payout method is set to a Mastercard or Visa card, here’s what’s happening:The reason:Stripe does not send payouts to ca...
When Will I Get Paid for a Completed Shift?
✅ At a glanceCard-paying practice: 2 days to your Stripe account after timesheet approval, then 3–4 days bank transfer — 4-5 days total.Invoice-paying practice: 18 days to your Stripe account after ti...
