The Check-In Feature: What It Is and Why It Matters
✅ In short60 minutes before every shift, you receive an automated prompt to confirm you are on your way.Tapping the link takes one second. It tells the practice you’re en route and sends them your ETA...
Top Tips for Booking Locums on Airlocum
These are the proven strategies that Airlocum's most successful practices use to fill dental locum shifts quickly and reliably — whether they need a dental nurse for tomorrow morning or a last-minute ...
When Will I Get Paid for a Completed Shift?
✅ At a glanceCard-paying practice: 2 days to your Stripe account after timesheet approval, then 3–4 days bank transfer — 4-5 days total.Invoice-paying practice: 18 days to your Stripe account after ti...
The Locum Check-In Feature: Know Your Locum Is on Their Way
✅ At a glance60 minutes before every shift, your booked locum receives an automated prompt to check in.One tap confirms they are en route. You receive an SMS instantly with their name and estimated ar...
How do I change or update my email address?
To change your email address:Go to Your Details in your profile.Enter your new email address and click Save.You’ll receive a 4-digit verification code by email — enter this to confirm the change.✅ Onc...
Can I Change The Start or Finish time of a Booked Shift?
Short answer: Nope - but shift start or finish times can be updated - even after they’ve been posted or accepted - by the Airlocum team, no problem. How to Request a Time ChangeContact Airlocum Suppor...
Haven't Received Your Verification Code?
Don't worry - this is quick to fix. When you sign up for Airlocum, you'll receive two separate 4-digit codes: one by SMS to your mobile, and one by email. If either hasn't arrived, start here. First, ...
Why Your Payment Is “Stuck” in Stripe (and How to Fix It)
If your payment is showing in Stripe but hasn’t reached your account, and your payout method is set to a Mastercard or Visa card, here’s what’s happening:The reason:Stripe does not send payouts to ca...
How to Check if Nurse Support is Provided for Your Shift
By Eugene Bojé, Founder of Airlocum As a hygienist, knowing whether nurse support will be available during your shift is essential for planning and delivering quality patient care. Airlocum makes this...
How Do I Know If My Shift's Been Cancelled?
If you’re unsure about your upcoming shift, there are quick ways to confirm its status. How to CheckMethod 1 — Bookings SectionLog into your Airlocum account.Go to Bookings.A cancelled shift will show...
Finding Parking at the Practice for Your Shift
Parking details may be listed in your booking information — and if they're not, we can find out for you. Where to Check FirstConfirmation email – Parking instructions appear here if the practice added...
