How To Set Up Payment Methods on Airlocum
⚡ At a glance✔ Payment setup is the final step of Airlocum registration — you cannot send booking requests without it✔ Two options: debit/credit card (via Stripe) or invoicing✔ Takes under 10 seconds ...
Are shifts guaranteed on Airlocum?
❌ Short answer: NoAirlocum does not guarantee shifts. Booking volume depends on your location, profile quality, performance history, and the demand for locums in your area.The good news: most of the f...
When Will I Start Receiving Bookings?
✅ Quick answerYou start receiving booking requests as soon as your profile is 100% complete and live.New locums start with a 4-star rating and a 90% reliability score — putting you in a strong positio...
Managing Your Availability Calendar
Your calendar controls when practices can book you. Keeping it accurate is one of the most important things you can do to maximise booking requests — practices only see you in search results for days ...
How to Change Your Travel Distance
By Eugene Bojé, Founder of Airlocum Your travel distance setting controls how far from your home location Airlocum will show you shifts — and how far practices can find you in search results. The wide...
Benefits of Using Airlocum for Dental Practices
Airlocum is a UK dental locum booking platform connecting practices with over 1,100 verified dental professionals — including dentists, dental nurses, hygienists, and orthodontic therapists. It replac...
When No One Accepts Your Dental Locum Booking Request
⚡ Quick answerThe most common cause is sending to too few locums, or using filters that are too restrictive.Practices that send to 30+ locums achieve a 92% fill rate.If your shift is still unfilled: w...
Having a Problem During a Shift? What to Do
🚨 If you’re having a problem right now:1. Do not leave the practice before speaking to the practice manager or owner.2. Contact Airlocum immediately via live chat at airlocum.co.uk — ask to speak to a...
Can I Be Employed and Self-Employed at the Same Time?
✅ Quick answerYes — it’s perfectly legal and very common. Many dental professionals hold an employed position (e.g. at an NHS practice) while also doing self-employed locum shifts through Airlocum.You...
Reactivating Your Airlocum Account: Paused vs Deleted
✅ Quick answerPaused account: Contact support via live chat. We can restore your account in minutes — your profile, ratings, and history are all preserved.Deleted account: All data was permanently rem...
Locked Out of Stripe? Here’s How to Regain Access
✅ Quick answerGo to stripe.com/recover and follow the identity verification steps. Stripe will restore your access once verified. Airlocum cannot bypass this process — it’s handled entirely by Stripe ...
How to Change Your Bank Account Details (Stripe)
By Eugene Bojé, Founder of Airlocum✅ Quick answerYou can’t change your bank details directly — for security, this is done through Airlocum Support.Open live chat, say “change my bank details,” and hav...
What Happens If a Practice Doesn’t Pay for My Shift?
✅ Quick answerAirlocum guarantees your payment. No locum has ever gone unpaid through Airlocum.If a practice fails to pay, we pay you from our own funds within 5 days.You never have to chase a practic...
Where Is My Payment? How to Track Your Payment
💰 Quick check if your payment seems late:1. Go to Bookings → find your shift → tap ⋯ → tap Payment Status.2. Check the expected payment date — if it hasn’t passed, your payment is still on track.3. If...
Which Platform is Best for Finding Last-Minute Dental Locums?
By Eugene Bojé, Founder of Airlocum🚨 Need cover right now?1. Log in → select today's date → click Book a locum → send.2. Don't add filters - price, distance - unless a skill is clinically non-negotiab...
Do You Offer a Pension to Locums?
✅ Quick answerNo. Airlocum does not offer a pension scheme. Locums on Airlocum are self-employed contractors, not employees, so pension arrangements are your own responsibility.For free, impartial gui...
Unclaimed Shifts – How It Works
ℹ️ At a glanceUnclaimed Shifts is a section in your Airlocum profile where you can browse shifts that have not yet been filled.Only around 2% of shifts appear here — 98% are accepted within 15 minutes...
Why Did the Practice Cancel My Booking?
When a practice cancels your booking, they are prompted to provide a reason. Our support team can see that reason in real time and share it with you.Cancellations are rarely personal. They almost alwa...
What if a Practice Cancels Late? Late Cancellation Payment Explained
✅ Short answerIf a practice cancels your booking less than 18 hours before the shift start time - a late cancellation - you receive 100% of the agreed booking fee. Exactly as if you had worked the shi...
How You’ll Know You Have a Booking Request
⚡ At a glanceWhen a practice sends you a booking request, you receive an instant SMS and email with a link to the full shift details.Tap the link, review the details, and accept or decline — the whole...
