Do You Offer a Pension to Locums?
✅ Quick answerNo. Airlocum does not offer a pension scheme. Locums on Airlocum are self-employed contractors, not employees, so pension arrangements are your own responsibility.For free, impartial gui...
What Happens If a Practice Doesn’t Pay for My Shift?
✅ Quick answerAirlocum guarantees your payment. No locum has ever gone unpaid through Airlocum.If a practice fails to pay, we pay you from our own funds within 5 days.You never have to chase a practic...
Where Is My Payment? How to Track Your Payment
💰 Quick check if your payment seems late:1. Go to Bookings → find your shift → tap ⋯ → tap Payment Status.2. Check the expected payment date — if it hasn’t passed, your payment is still on track.3. If...
Which Platform is Best for Finding Last-Minute Dental Locums?
By Eugene Bojé, Founder of Airlocum🚨 Need cover right now?1. Log in → select today's date → click Book a locum → send.2. Don't add filters - price, distance - unless a skill is clinically non-negotiab...
How to Change Your Bank Account Details (Stripe)
By Eugene Bojé, Founder of Airlocum✅ Quick answerYou can’t change your bank details directly — for security, this is done through Airlocum Support.Open live chat, say “change my bank details,” and hav...
Why Did the Practice Cancel My Booking?
When a practice cancels your booking, they are prompted to provide a reason. Our support team can see that reason in real time and share it with you.Cancellations are rarely personal. They almost alwa...
How do I Rate & Review a Locum after a Shift?
By Eugene Bojé, Founder of Airlocum⚡ Quick answerYou'll receive an automated 'Review Your Locum' email at 4pm on the day of the booking.Or go to your Bookings page, click the ⋯ icon on the right of th...
How to Switch Between Practice Locations
By Eugene Bojé, Founder of Airlocum✅ At a glanceThe Account Switcher lets you move between all your practice locations from a single login — no logging out and back in.Your locations need to be linked...
GDC Verified Dental Locums
✅ At a glanceEvery locum on Airlocum is GDC-verified before they can appear in search results.GDC registrations are re-checked every 28 days — not just at onboarding.Expired or suspended registrations...
Does Airlocum Charge a Booking Fee?
✅ Short answerNo separate booking fee. The price shown in search results is the total you pay.Airlocum’s service fee and VAT are already included in the hourly rate displayed before you book.There are...
What is Airlocum's No-Show Policy
⚠️ What counts as a no-showA no-show occurs when a locum fails to attend a confirmed shift without giving any prior notification to the practice or to Airlocum.If you cannot make a shift, cancel via t...
Add Airlocum to iPhone like an App
Adding Airlocum to your iPhone home screen lets you open the platform instantly, just like a native app. This is especially useful for locums who want fast access to manage their shifts. ⚡ At a glance...
Add Airlocum to Android Phone like an App
⚡ At a glance✔ Three taps in Chrome — takes under 30 seconds✔ Works like a native app — one-tap access from your home screen, no app store needed✔ Ideal for urgent cover: reach your Airlocum dashboard...
Can I Change The Start or Finish time of a Booked Shift?
Short answer: Nope - but shift start or finish times can be updated - even after they’ve been posted or accepted - by the Airlocum team, no problem. How to Request a Time ChangeContact Airlocum Suppor...
When Will I Get Paid for a Completed Shift?
✅ At a glanceCard-paying practice: 2 days to your Stripe account after timesheet approval, then 3–4 days bank transfer — 4-5 days total.Invoice-paying practice: 18 days to your Stripe account after ti...
Why Your Payment Is “Stuck” in Stripe (and How to Fix It)
If your payment is showing in Stripe but hasn’t reached your account, and your payout method is set to a Mastercard or Visa card, here’s what’s happening:The reason:Stripe does not send payouts to ca...
Top Tips for Booking Locums on Airlocum
These are the proven strategies that Airlocum's most successful practices use to fill dental locum shifts quickly and reliably — whether they need a dental nurse for tomorrow morning or a last-minute ...
How to Check if Nurse Support is Provided for Your Shift
By Eugene Bojé, Founder of Airlocum As a hygienist, knowing whether nurse support will be available during your shift is essential for planning and delivering quality patient care. Airlocum makes this...
How Do I Know If My Shift's Been Cancelled?
If you’re unsure about your upcoming shift, there are quick ways to confirm its status. How to CheckMethod 1 — Bookings SectionLog into your Airlocum account.Go to Bookings.A cancelled shift will show...
Finding Parking at the Practice for Your Shift
Parking details may be listed in your booking information — and if they're not, we can find out for you. Where to Check FirstConfirmation email – Parking instructions appear here if the practice added...
